NOA and good microfinance practices in customer protection

At NOA, for many years, we have implemented a corporate governance of high international standards. Leadership by these standards has been in function of a quality service to our customers, which protects their interests and goals, enables them to consolidate business and family well-being, and which also positively affects the economic and financial development in Albania.

In this regard, we have created effective tools and set up our structures, which take care of the protection of our clients, both in terms of personal data protection, as well as in terms of transparency, addressing the clients in a dignified and professional manner as well as caring for debt overload. Specifically, NOA collects, processes, and protects the personal data of customers in a lawful, fair, expedient manner, in accordance with the purpose for which they are collected, according to the legal deadlines and by providing secure processing tools. Customers are provided with the right to the information on products / services, respective costs, and the right to access their data and documents submitted.

Ongoing financial consultation from our company is another advantage that our customers have and that helps them make the right decisions in the selection of offers and products in the market as well as the proper management of the financial obligations and risks. But, above all, the rights of NOA clients are ensured through an effective complaint mechanism in their hands, enabling their concerns to be heard, addressed and finally resolved.

Creating this healthy environment, not only ensures our clients respect for personal and economic legal rights, but also, at the same time, increases confidence in the financial system and giving the clients an active and important role for the progress and development of many economic sectors of the country.

This is why NOA pays special attention to these values and has adhered to the European Code of Good Microfinance Practices. Therefore, we invite our clients and partners in unison to become promoters of microfinance values and standards.

Albana Pelinku 

Head of Risk Department