Privacy Policy

NOA sh.a. pays special attention to the protection of your privacy, therefore we would like to inform you about the type of data we collect about you, how we process, store, protect, or distribute it, as well as your rights during this process.

Legality of data collection & processing: data collection and processing is done by NOA sh.a. in consideration of the Constitution of the Republic of Albania (in particular its article 35), Conventions ratified by the Albanian state, Law no. 9887 dated 10.03.2008 “On Personal Data Protection”, as amended, as well as the acts issued on the basis and for its implementation, other legal/regulatory framework that requires the collection and processing of personal data as they may be, but without restricting legislation to prevent money laundering and terrorist financing, etc.

In drafting and applying the Privacy Policy, NOA sh.a. has also considered the General Regulation on Personal Data Protection No. 2016/679 of the European Union.

In the spirit of this regulatory framework and in accordance with accepted commercial standards, the collection and processing of data by NOA is legitimate if: a) you have given consent to the collection and processing of personal data for one or more purposes, or b) it is done for signing a contract to which you will be a part, or c) is performed in compliance with legal obligations or, d) is done to protect the vital interests of individuals or, e) is done to perform duties in the public interest, or in exercising official duties in the capacity of controller, or f) is performed in exercising the legitimate rights of the controller or of a third party, except when they are in conflict with the fundamental rights.

Type of data collected: NOA sh.a. collects and processes your personal data (e.g.: ID, telephone, address, e-mail, etc.) when you apply through this site, and personally register this data in forms to know and/or benefit from the products/services offered by our institution.

NOA sh.a. also collects and processes data related to the use of our site (e.g. the interest you show on certain issues while navigating our site), through the “IP” address of the computer or mobile phone you have accessed, or using cookies and similar automatic collection tracking tools. “IP” (Internet Protocol), is a number that the “browser” of the computer has, when you access the Internet and is provided automatically by the Internet server. IP is not really identifiable information because different people can access the same computer over the Internet. “Cookies”, are small files that are placed on your “browser” when you visit the site of NOA sh.a., which enable the recognition of your “browser”, and collect and store information on the services you have used, or issues that you have shown interest. Other technology tracking tools that collect information about the services you have used, such as web beacons cell phone identifiers, etc., are small graphic files placed on a website or email, mainly used to monitor activity and provide information to the central server (which may belong to a host site, ad network or other third party).

Purpose of data collection & processing: Data collection and processing is done in order to: a) personalize and promote for you the products/services or issues for which you have shown or may show interest; b) to complete a valid application and/or contract to benefit from one of our products/services; c) to communicate with you upon your request; d) to identify and report according to the law cases of fraud or similar risks e) to identify issues and problems related to products/services, or to handle complaints, f) to conduct analyzes, statistics, research, questionnaires and/or g) for other reasons as per your notice.

Dissemination and transfer of data: NOA sh.a. can distribute your data to companies of the same group (parent - subsidiary). In case of control change that may result, for example, from sale, insolvency merger, bankruptcy or similar, NOA sh.a. reserves the right to distribute your data to the party that benefits the control. In such a situation all data will be treated in accordance with this Privacy Policy unless changes to this Policy are made under the section below on Privacy Policy Changes, and/or when they are made in accordance with the legal framework in force, and/or for the purpose of improving the data collection and processing.

The distribution of your data can be done by NOA sh.a. also to official authorities or third parties in cases: a) of the fulfilment of legal obligations, b) when the publication is done for the protection of our legitimate rights, for the protection of your security or that of other persons, to investigate and avoid fraud or other risks, c) in special cases as a response to threats or risks to the person, property or protection of fundamental rights. NOA sh.a. cooperates with third parties and contractors which assist it in providing, managing the handling of products and services, or which assist it in operational actions on the website, technological actions, data analysis, research, statistics, conducting e-mail distribution, advertising and promotion. Through the respective contracts, our institution has requested from these parties not to use or advertise your data for purposes other than those needed for the realization of the contract concluded between the parties.

Our site may link to other sites which implement their Privacy Policy. NOA sh.a. does not transfer your data to these pages, but you should keep in mind to review their Privacy Policies, and that by accessing these pages, NOA sh.a. does not guarantee the way these pages collect and process your data.

Security & data retention period: For the security of personal data our institution has set up and implemented certified technological tools and systems, which ensure data encryption and confidentiality, undergo continuous testing for security and effectiveness, enable restoration in time of data access in case of a technical or physical incident and accessible only by authorized persons. However, you should consider the risks that may come as a result of external cyber-attacks which are beyond the will and ability of NOA sh.a. to avoid them.

Your data will be stored for as long as necessary for: a) the realization of the purpose and nature for which they are collected, b) the realization of the contractual relationship, c) the fulfilment of other legal obligations, d) the resolution of conflicts or court cases, e) exercise of fundamental rights, f) protection of public interest, g) archiving for public, scientific or historical purpose.

Rights & options

At any time, you have the right to access information about the data that has been collected and processed about you, to request correction, updating, prohibition of further processing and/or deletion of this data. However, deletion of data cannot be performed if any of the reasons cited in the section “Security and expiration date of data storage” exist. Also, you should keep in mind that it is technically and technologically impossible to delete any record stored on our server.

You can exercise the above-mentioned rights by submitting an official request to NOA sh.a. at the address provided on this page, or by submitting this request to [email protected], or by calling +355 68 40 01 403. Upon receiving your request, the respective structures of NOA sh.a. will evaluate the request, and will notify you of the actions taken.

In exercising your rights, you have the possibility to withdraw from receiving communications, emails, publications on NOA sh.a. products/services, or other advertising notices by unsubscribing from the link or by cancelling the selection of announcements, publications options, etc.

Protecting the privacy of children

NOA sh.a. does not intend to collect and process data and information of children and is committed to protecting their privacy.

Contact NOA sh.a. on your privacy and data issues. For any questions, ambiguities, requests, complaints regarding the collection and processing of your data you can contact NOA sh.a at the following addresses and contacts:

NOA Head Office at: “Tish Daia” Street, “Haxhiu” Complex, Tower 2, K1, Tirana, Albania;

In all Branches/Agencies of NOA sh.a. in Albania;

E-mail address: [email protected]

Tel / Cell: +355 68 40 01 403

If you feel that the issues and problems you have raised regarding data collection and processing have not been properly resolved, you have the right to contact the Personal Data Protection Commissioner at http: //www.idp. al /, or send it further to other bodies of justice.

Changing privacy policy

NOA sh.a. reserves the right to change this Privacy Policy, and the products/services offered at any time, which will become effective on the date of their publication on this site, or e-mail notification, or by any possible means of communication. Use of this site even after changes to the Privacy Policy is considered as your approval of these changes. We encourage periodic review of your Privacy Policy in order to keep you updated with the latest changes and practices. If you do not accept the terms of this Policy, you may not process further on this site.